After Hours maintenance Guide

If your urgent repair is during business hours (Monday – Friday 9.00am – 5.00pm), please call our office on (03) 5662 5800 and email your Property Manager.

For any general maintenance, please email your property manager and they will get in contact with you as soon as possible. No general maintenance will be attended to after hours.

For more information on what is urgent please visit the Consumer Affairs website by clicking here.

For any urgent maintenance after hours please follow the below:

• In your welcome email, you would have received a Tenant Guide, this includes a list urgent maintenance that can be actioned immediately.
• Please call the office on 03 5662 5800 which is diverted and attended to at all times. They will then arrange our preferred tradespeople to attend the property.
• We will inform you we have arranged a tradesperson and they will be in contact with you to arrange the repairs. Please treat our tradespeople with respect.

Maintenance will be attended to in a timely manner. If parts need to be ordered, these may not be available on a weekend or a public holiday and therefore a small delay may occur with completing the maintenance.

If a repair is identified as renter misuse or damage, the rental provider reserves the right to pass on the invoice for payment. This invoice will be issued by Ray White Leongatha and payable within 14 days on invoice.